Last updated: 27 September 2026

KidzDuniya (“we”, “us”) respects your privacy. This policy explains what personal information we collect on kidzduniya.com, how we use it, and your choices.

Information we collect

  • Information you give us: name, phone number, email address, delivery and billing address, and messages you send us (including unboxing videos shared for replacement requests).
  • Order information: products purchased, order value and order history.
  • Payment information: payments are handled by secure third-party payment gateways. We do not store your card, UPI or net-banking details.
  • Technical information: IP address, browser type, device information and cookies used to run the website and understand how it is used.

How we use your information

  • To process, ship and deliver your orders,
  • To send order updates by email, SMS or WhatsApp,
  • To handle customer support, cancellations and replacement requests,
  • To prevent fraud and keep the website secure,
  • To send offers and updates, only if you have chosen to receive them. You can unsubscribe at any time.

Sharing your information

We do not sell your personal information. We share it only with service providers who help us run our business, such as courier partners, payment gateways, and website hosting and email providers, and only as needed to provide their services. We may also share information when required by law.

Cookies

We use cookies to keep items in your cart, remember your preferences and understand website traffic. You can disable cookies in your browser settings, but some parts of the website may not work properly.

Data security and retention

We take reasonable steps to protect your information. We keep your data only as long as needed for orders, legal, tax and accounting purposes.

Children’s privacy

Our products are for children, but our website is meant to be used by parents and adults. We do not knowingly collect personal information from children.

Your choices

You can ask us to access, correct or delete your personal information, or to stop sending marketing messages, by contacting us using the details below.

Contact / Grievance officer

Name: Sonika
Phone: +91 95400 14777
Email: support@kidzduniya.com
Address: KidzDuniya, 3rd Floor, Flat 301, B-142A, Panchsheel Vihar, New Delhi – 110017

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.