Last updated: 27 September 2026

Cancelling before dispatch

You can cancel your order before it has been dispatched. To cancel, contact us as soon as possible with your order number:

If the cancellation is confirmed before dispatch, the amount paid will be returned to your original payment method within 5–7 business days, depending on your bank or payment provider.

After dispatch

Once an order has been dispatched, it cannot be cancelled. Since KidzDuniya follows a no-refund policy on delivered orders, please check your order carefully before placing it. If the product arrives damaged, defective or incorrect, please see our Return & Replacement Policy.

Cancellation by KidzDuniya

We may cancel an order if a product is out of stock, the delivery PIN code is not serviceable, there is a pricing or listing error, or we suspect a fraudulent transaction. In such cases, we will inform you and return any amount paid to your original payment method.