Return & Replacement
Last updated: 27 September 2026
No refund policy
KidzDuniya follows a no-refund policy. Once an order has been delivered, we do not offer refunds. Instead, eligible orders are resolved through a replacement as described below.
When we offer a replacement
We will replace a product only if it is:
- Received damaged or broken,
- Defective or not working on arrival, or
- Different from what you ordered (wrong item, colour or model), or has missing parts.
Unboxing video is mandatory
A replacement request will be accepted only with a clear unboxing video. The video must:
- Start before the sealed package is opened and clearly show the shipping label and seal,
- Be one continuous recording without cuts, pauses or edits, and
- Clearly show the product and the damage, defect or missing item.
Requests without an unboxing video, or with an edited or incomplete video, cannot be accepted.
How to request a replacement
- Contact us within 48 hours of delivery on WhatsApp at +91 95400 14777 or by email at support@kidzduniya.com.
- Share your order number, a short description of the issue, and the unboxing video.
- Our team will review the request and reply within 2 business days.
- If approved, we will arrange a pickup (where available) or share return instructions, and dispatch the replacement after the original product is received and checked.
If the same product is out of stock, we may offer a product of equal value or store credit.
Not eligible for replacement
- Change of mind, or the product no longer being wanted,
- Damage caused by misuse, improper handling, water, or normal wear and tear after delivery,
- Products that have been used, assembled incorrectly, or are missing original packaging, tags or accessories,
- Requests made more than 48 hours after delivery,
- Minor differences in colour or appearance due to screen display or photography,
- Batteries, unless they are dead on arrival and shown in the unboxing video.
Contact us
Phone / WhatsApp: +91 95400 14777
Email: support@kidzduniya.com